Company Profile

Learning Activities, Community Services and Training (T/A LACoST Services) was established in 1998 as an organisation specialising in Urban Regeneration initiatives and training and registered in October 2000 as a Limited Company (not for profit).. We offer our services to bring about change and improvements to our society. As part of our aims to regenerate and bring about economical, social and cultural improvements we work with various local providers/agencies in London boroughs of Tower Hamlets, Newham, Hackney, Hammersmith, Fulham and Ealing.

Our Vision

To make Learning & Training easily available and accessible by all our Learners Clients

LACoST Services 'vision' aims to break down barriers and assist people into employment, up-skills for promotion and/or into further/higher education, through information, advice and guidance, carrying out training needs analysis, building confidence and where necessary assisting with language difficulties.

We work with local Voluntary groups, Youth Projects, Community Centres, Statutory services, SME’s/BME’s (Businesses) and Service Providers. Through our commitment to link and network with existing providers i.e. Educational Groups, Charities, Colleges and Universities we envisage building a better future with realistic opportunities for local people.

Mission Statement

Equal Opportunities Statements

LACoST SERVICES is committed to a positive policy of equal opportunities in both the delivery of its services and employment.

To achieve our aims LACoST Services will:

• Ensure all persons receive their right to personal respect
• Actively challenge attitudes of racism, sexism and elitism
• Ensure that no person is shown favouritism or discrimination
• Design our services to meet the needs of all the community
• Promote and ensure equal opportunities is integrated throughout the organisation
• Ensure that all posts are filled according to merit and ability

We are committed to take whatever steps are necessary to end and put right any practice where it is shown to be discriminatory on our part.

LACoST will ensure that all staff involved with the provision and delivery of our services, do so in accordance with LACoST Services equal opportunities policy and statement.

The Directors regularly monitor this policy and consider it also in line with the Disability Discrimination Act. Should they observe any contravention of the Act then it is reported at a Directors Review Meeting with the action recommended by the Directors.

The success and development of any policy, requires an awareness and acceptance of it by all employees at every level of the organisation.

Disability Statement

It is the policy of this Company to consider any person registered as disabled or with a disability, both for training and for any position of employment within the organisation which is within their capability or experience, provided the requirements of participation in training or employment do not exceed their ability or are not likely to cause them anxiety or ill health.

It should be noted that certain areas of the company Offices are on the first floor with access by stair and lift. This may pose a problem to any person who is not sufficiently mobile.

The success and development of any policy, requires an awareness and acceptance of it by all employees at every level of this organisation.

Complaints Policy

“It is the Policy of LACoST Services to take seriously any form of complaint regarding the services provided or regarding the actions of any member of our staff.

To this end all complaints will be investigated and recorded and a satisfactory solution will be sought.

Where necessary remedial action will be taken and a copy of such action will be provided to the complainant.”

Any customer/client wishing to register a complaint of the service provided by this company or regarding any of our staff, will be asked to complete a 'Customer / Client Complaint Form'.

All complaints either against the company or any of the staff must be immediately investigated and a written report prepared of the result and the action to be taken. Where relevant, a written reply is made to the complainant within 10 days of the complaint being received.   

Confidentiality Policy

Any information that you provide to us will be stored and processed in accordance with the Data Protection Act 1998.

We will hold and transmit your information in a safe, confidential and secure environment.

We will not sell or rent your personal information to third parties except as described in our Privacy Policy. If you object to your Information being transferred or used in this way please do not register.

How We Work

We are open and flexible to working in partnership with other agencies. Our vision and organisation objectives work in line with local, national and regional strategies. Our success is based on achievements of the following:

• An Approved OCR centre
• Approved National Test Centre
• Recognition for Investors in People
• MATRIX Standard Approval
• Pre – E2E (entry to employment) provider
• City & Guilds Approved Centre

Training in London's East End

We work in an area still afflicted by grinding poverty and deprivation. We are proud of our ability to face the challenges presented by our work and of the successes over the years of the many people who have improved their employment potential through training with us.

We have delivered programmes funded through Learning Skills Council East and West, Cityside Regeneration, DfEE, ESF, ALG, Community Chest and SRB, Tower Hamlets College, Neighbourhood Renewal Fund and Leaside Regeneration.

For contact information, opening times and a map, please click here.

LACoST Services Track Record >>

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